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There were a few things that went wrong with the care that was given to to my mother. First problem we never knew rather our provider was going to show up or not. We changed to a different provider and still had the same issue of not showing up or leaving early and...
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Anonymous
Anonymous

BrightStar doesnt have people in your area they scramble before day you need to find anyone. They dont Wear PhotoIDs they dont tell you their names. This company I intend to c...

Anonymous
Anonymous

We are experiencing the SAME issues. The help doesn't show up - no phone call - no nothing. Trying to reach the owner is almost impossible. VERY, Very disappointing.

1.1
#1038323
BrightStar Care - BrightStar? Call it DarkStar!
My cordinator contacted BStar for me to get a careattendant 20 hrs week. They promised to provide me services. But! When they sent girl I asked her permanent? She said no just for the day and thats how it was never getting what BStar said. And the one temp ruined mu...
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Anonymous
KA

Well They paid it offbunch of liars that they are! They told me Idhave careattendant until 1-30 well for 2 weeks 0 came nor did BStar call as usual. The truth about brightstar...

Anonymous
Anonymous

The total cost of bathroom replace$209-$400 dollars they had to replace all tiles& floor boards& they MrRobert Uday owner better write check to my apt building of face Catholi...

#1164777
VA hired Brightstar for respite care of my blind stroke victim veteran husband, who is also on blood thinners. One of the CNAs didn’t know what a shower curtain or how to use it to keep the bath floor dry. Another CNA left him alone in the summer heat while she had a...
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Anonymous
Debbie

Ditto to everything you stated. Veterans and all people deserve better!

h.kitchener
h.kitchener

Call your local congressman and tell him your story. He can file a "congressional" with the VA. Will it help? Who knows, but all federal agencies are required to answer congre...

1.3
I didn't like
  • Inability to deal with emergency calls for help
  • Lack of training
  • Customer service
#1108882
Bright Star Care sends a salesperson to you home with glowing promises. Smooth sale pitch! If you are a Veteran and services are being provided through the VA, do NOT give them your bank information and do NOT give any list of medications in your home. If you are...
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Anonymous
TK

Report BrightStar Care to Better Business Bureau or the co that paid them. BrightStar Caremust go outof bussiness their ripping off co sumers, their dangerous& unsafe w out Ph...

Anonymous
KAB

It took me frim Dec 15-2017-1-30-2018 to get rid ofscam artist BrightStar Care! If gou have had problems w this lying scam operationcontact your lical Better. bussiness Burea...

1.0
#1123314
I was suppose to get 20 hrs per week throughPA age Waiver I never got that! They were suppose to give me perm girl I got temps who were out of highschools literally. No photo IDs you never knew their name cause BS never revealed their name because they scrambled hrs...
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#1180505
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BrightStar Care - Received letter for baby programs for dead child.

We live in Florida. Today we received a letter announcing we are "expecting" and all the things Bright Start could help with. We were expecting LAST year and our sweet little boy was stillborn. How callous and uncaring! I called to see what happened so it wouldnt be repeated, and i was given the brush off. They wouldnt talk to me or even give me the address to send a letter to.
1.0
Details
Customer service
Diversity of Products or Services
Product or Service Quality
Reliability
Staff
Value for money
Website
#1167067
We were looking for a heath care provider for 2days per week to help with my bedridden father who has alzheimer's. Dr. Sallie visited our home twice "gathering" information as well as my mother's credit card details (they don't take checks). Neither of those visits...
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1.4
#1099050
AT first we had no problems and liked this company. However, twice this company didn't show for respite care. The first time was forgivable in that the caregiver mixed up 730 am for 730 pm and came when she realized her mistake. The second time, I had assumed they...
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3.1
I didn't like
  • Failed to show up twice
#1093657
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BrightStar Care - Be wary!

Do not hire this company without a nanny cam. This company is interested in filling spots rather than matching customer needs. First person sent fell asleep at table within two hours of his first day. Did not rehire. Second caretaker was pleasant, new at the job and spent her time on her iPhone and did not perform basic needs. Staff did not follow up. Be wary! Awful experience.
2.0
Details
Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
Website
#1119117

Contact BrightStar Care

Mailing Address:
BrightStar Care
1125 Tri-State Parkway Suite 700
Gurnee, IL 60031
United States
Phone:
(866) 618-7827
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BrightStar Care Products and Services

I would not use this provider! 6 Directors of Nursing in 3 years. 10 Customer Care Managers in three years for only 2 positions. 4 HR Directors in three years Over charges customers. Non-clinical personnel giving clinical directions. Clinical staff directed to falsify...
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1.0
#1105570