AT first we had no problems and liked this company. However, twice this company didn't show for respite care.
The first time was forgivable in that the caregiver mixed up 730 am for 730 pm and came when she realized her mistake. The second time, I had assumed they would be with my mother-in-law for lunch through dinner so I drove out of town to see my son. My mother in law has dementia and severe diabetes. By the time I found out no one had showed up, I was three hours away and had to race home early to make sure she got some dinner.
By then she was looping badly and had a very high blood pressure (no one was there to give her the medicine). It ruined my faith in them.
Stay away from this company. They are irresponsible.
Product or Service Mentioned: Brightstar Care Adult Care.
Reason of review: Poor customer service.
Preferred solution: There is no solution. They endangered my family..
I didn't like: Failed to show up twice.