There were a few things that went wrong with the care that was given to to my mother. First problem we never knew rather our provider was going to show up or not.
We changed to a different provider and still had the same issue of not showing up or leaving early and leaving my mother alone. Second issue was communication with the office. If the provider informed the office that they would need to *** they would never contact us and let us know, nor would they send a replacement. I called the office on numerous occasions trying to get clarification on the aids duties and hours and never received a return call.
The aid was company for my mother but that was about it. They did little more than sit on the couch on their phone or computer.
We truly felt like a number with them. The company made it clear we were not important.
Review about: Brightstar Care Adult Care.
Reason of review: Bad quality.