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There were a few things that went wrong with the care that was given to to my mother. First problem we never knew rather our provider was going to show up or not. We changed to a different provider and still had the same issue of not showing up or leaving early and...
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Anonymous
Anonymous

We are experiencing the SAME issues. The help doesn't show up - no phone call - no nothing. Trying to reach the owner is almost impossible. VERY, Very disappointing.

1.2
#1038323
VA hired Brightstar for respite care of my blind stroke victim veteran husband, who is also on blood thinners. One of the CNAs didn’t know what a shower curtain or how to use it to keep the bath floor dry. Another CNA left him alone in the summer heat while she had a...
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Anonymous
Debbie

Ditto to everything you stated. Veterans and all people deserve better!

h.kitchener
h.kitchener

Call your local congressman and tell him your story. He can file a "congressional" with the VA. Will it help? Who knows, but all federal agencies are required to answer congre...

1.2
I didn't like
  • Lack of training
  • Inability to deal with emergency calls for help
  • Lack of professionalism
#1108882
Bright Star Care sends a salesperson to you home with glowing promises. Smooth sale pitch! If you are a Veteran and services are being provided through the VA, do NOT give them your bank information and do NOT give any list of medications in your home. If you are...
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1.0
#1123314

BrightStar Care - Be wary!

BrightStar Care
#1119117
1.8
Details
Do not hire this company without a nanny cam. This company is interested in filling spots rather than matching customer needs. First person sent fell asleep at table within two hours of his first day. Did not rehire. Second caretaker was pleasant, new at the job and spent her time on her iPhone and did not perform basic needs. Staff did not follow up. Be wary! Awful experience.
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BrightStar Care - Rude Operation Manager and iower

BrightStar Care
#1091640
1.0
Details
Brightstar upper management and owner in Fayettville AR clearly care for themselves and not their clients or care givers. The operations Mgr is rude mean spirited and should be fired!
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BrightStar Care - *** Brightstar

BrightStar Care
#1076375
Brightstar is full of ***. Especially the one in Lexington ,SC. They are slack as *** and the liability of that falls on the employee and the clients they care for. Please do not consider this company because you WILL end up with the short end of the stick. Run while you have a chance and get some take care for your loved ones.
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BrightStar Care - How about some CARE Givers ,C.N.A.'s that go above & beyond with no gratitude

BrightStar Care
#1043520
4.0
Details
Working hard, comes in early,stays late & goes above and beyond. There are GREAT CNA'S & HEALTH AIDS THAT DON'T GET ENOUGH CREDIT NOR RECOGNIZED FOR OUR HARD WORK & PLUS ,Some of us are well experienced. (Some experienced more than 20 years) HOW ABOUT COMPLIMENTS FOR THE HARD WORKING CNA'S & LESS COMPLAINTS???????
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We were looking for a heath care provider for 2days per week to help with my bedridden father who has alzheimer's. Dr. Sallie visited our home twice "gathering" information as well as my mother's credit card details (they don't take checks). Neither of those visits...
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1.4
#1099050
AT first we had no problems and liked this company. However, twice this company didn't show for respite care. The first time was forgivable in that the caregiver mixed up 730 am for 730 pm and came when she realized her mistake. The second time, I had assumed they...
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3.1
I didn't like
  • Failed to show up twice
#1093657
I would not use this provider! 6 Directors of Nursing in 3 years. 10 Customer Care Managers in three years for only 2 positions. 4 HR Directors in three years Over charges customers. Non-clinical personnel giving clinical directions. Clinical staff directed to falsify...
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1.0
#1105570
Brightstar was hired to take care of my elderly aunt for evening shifts 7-11pm, 7 days per week. I had heard from their senior living administrator that many evening shifts had been missed, Since I got involved with her care 3 weeks ago, they have missed 3 evening...
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1.3
I didn't like
  • That they endangered the life of my aunt
#1023714
They were contracted to care for my family member after he was discharged from the hospital. First red flag should have been the voided check they wanted to start the service. The first shift no one showed up. That should have been another red flag. After 5 days and...
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They do not have responsible staff that will actually show up when scheduled. Of 14 visits schedule per week we consider ourselves lucky if we have someone four or five of the visits (this is not including the allowed 30 respite visits per year allowed by the VA). I am...
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Anonymous
Katy

Bright Star seems to treat veterans differently.WORST home care ever!

1.0
I didn't like
  • Anything they did
#1004382
BrightStar Care - Star not so Bright
Bad Home Health Aid (HHA)--late, irresponsible, didn't know how to wash dishes, then bailed. I gave her gloves and an article on how to wash dishes (not to use cold water). No contact information provided by the agency, ie company phone, address from agency to...
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Anonymous
Amy

Part of caregiving, in the Brightstar description, is doing light housework. Dishes are specially listed in the Brightstar literature as a duty that the caregiver or CNA will ...

Anonymous
Anonymous

You're complaining that your home health aid did not wash dishes properly? Yet no complaints about her health care services? Maybe you should wash your own dishes and utilize ...

1.0
#821531