Jemimah Gbk
map-marker Springdale, Arkansas

After 4 in home care takers, the pattern was " we are incompetent."

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I was released from the hospital, with Bright Star as as referal for my needs, as a "campanion" aid: to dust, prepare meals, help me if I fell. The first aid didn't know how to cook and was allergic to dust. He also liked to take naps after dinner. The second one told me more about her family problems than I ever shared with her about my about my own. The third divulged to me a certain large scale apartment developer, L*****y had developed Alzhemers, and what he was saying to his wife in front of her. She had been working seven days a week to make extra money and just been released from a mental hospital due to the drain on a persons emotions and mind it had taken. Bright Star was not accepting any responsibility for the bill or her time off. Note: She also said she was told I was "hard to get along with." I have had my new company for over year, with one person and no "incidents". I live in North West Arkansas. Our Bright Star should shot down. I hope this helps. * the names of the inocent have protected, Bright Star has not, everything else I have written is true, I could write much more.
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Cons:
  • Horrible in the end
Reason of review:
To inform the public
Anonymous
map-marker Bristol, Tennessee

Review in Hospitals, Clinics and Medical Centers, Doctors category from Bristol, Tennessee

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The bright star care agent has been doing things that the company forbids in my mother's house she has talked ill about myself and my brother to my mother and even has now been speaking ill of my friends and their two daughters. Does anyone know of a number I can call to bring the company's attention to this?
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1 comment
Guest

I worked for Brightstar for 9 months. The whole time I was treated unfairly.

I Dont recommend ppl to put their loved ones in their care. The people that hired me in the beginning left. They got new ppl that's all about money.

I was at the hospital with my husband, they wanted me not to be there. I bust my butt working for Brightstar, never again

Anonymous
map-marker Baraboo, Wisconsin

Other Product Review

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They charged me for 3 aditional days & i gave them 72 hour notice. They refused to investigate and said " we have your bank account information so we will take the money if you dont pay, do what you want."
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Reason of review:
Problems with payment
Anonymous
map-marker Asheboro, North Carolina

Positive Experience Review

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I applied to the ofc in Charleston SC. I was interviewed and hired by the owner. I was having financial issues and unable to pay for my post job requirements. They were very caring and understanding. I finally started about a month later. Great company and the starting pay is decent. I started work the same week as training class.
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Reason of review:
Good customer service
Anonymous
map-marker Gresham, Oregon

Employment Review

I would never recommend a person apply for this company! They are unorganized, rude and have absolutely no communication.. Also if you want your family to have the best care possible please look past BrightStar.
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Reason of review:
Poor customer service
Anonymous
map-marker Los Angeles, California

Bright Star Care - Review in Hospitals, Clinics and Medical Centers, Doctors category from Los Angeles, California

I think Bright Star ROCKS! They CARE DEEPLY for their clients. I am a Healthcare professional and I highly recommend them.. (Las Vegas)
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Reason of review:
Good customer service
1 comment
Guest

Maybe you just work for them to get their gold stars up. I know for a fact that there are better services out there than this on.

They do things that they known they shouldn't but still continue to do it just to get a body to fill a slot in the schedule.

Anonymous
map-marker Bellevue, Washington

Company Management Review

I am a cna working with this company. They left me with a dependent client for 27 hours after a on call refused to come up n because they were watching a football game. Horrible horrible management.
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Treniece Tic

BrightStar??? More like DullStar

This agency has hounded me for an interview with at least 4 phone calls. I finally called them back to set-up an interview. The representative's attitude was very rude and aloof. I finally made the appointment on a Monday but had to cancel. I left a message for them on Sunday that I would not be able to make the appointment but would like an opportunity to call back and reschedule. Well I called back to reschedule and again a "rude" representative. I was told once you cancel they don't reschedule you. What???? Has BrightStar forgotten what type of business they're in . . . compassionate, caring. Should not only be for the clients but the employees and possible candidates as well. Maybe you should leave your egos at the door and focus on what's important. You just passed on a highly skilled and truly compassionate candidate. I will make sure all my friends and family know that BrightStar is not as "bright" as they think they are.
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5 comments
Guest

This company in Tinley Park is the worst the receptionist Shannon is rude as he'll and she is only a CNA herself, the company Is never open about their clients, they do not check on the workers or clients company truly needs to re-evaluate

its employees and how they treat other people and pay the workers what they are worth they are the male of the company

Guest

They underpay untrained, foreign staff and fail to supply proper equipment and disposables. If you really hate your parents then let these clowns take care of them.

Guest

Maybe if you had cancelled with a legit excuse instead of my printer is out of ink 15 minutes before your interview and been a little nicer on the phone you would of gotten that interview.

Latesa Fyz
reply icon Replying to comment of Guest-897294

Nice one brightstar..showing your true colors.

Guest

The brighstar in Norwalk ,Ct is the worst company to work for, the owner is a racist she act like she is better than everybody. She doesn't pay you overtime, I know it's illegal, the state should shut her down.

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Eva H Akb
map-marker San Jose, California

Bright Star Care-breached confidence and did not respond to inquiries

Updated by user Jun 09, 2013

It's a small world, I came into contact with a person who did computer work for the owner. She signed a contract but after doing so, tried to get out of it, and when he refused to cancel it, she posted negative (untruthful) reviews about him in the networking organization they both belonged to.

I don't know if that shows the company is experiencing financial difficulties or shows a lack of ethics on the owners part, but I think prospective clients be aware of either potential problems.

Original review Jun 17, 2011
Bright Star Care in Torrance, CA is an agency that provides health care both in the home and out for the elderly and children. I am not a client of this company so can not rate the care they provide but rather to warn how ONE individual franchise's lack of response to a minor problem, may show THAT particular agency's general inability to handle a major one. I am not criticizing the company in general and at the end of this review, have a suggestion for those potential clients near this location, who would like to try this company. I went to the owner, Ms. Theeuwes about a complaint with an employee. Because I was not a client and it was of a rather personal nature she was unable to help but assured me this would remain confidential. It did not, and there were severe repercussions with the said employee threatening me. I then, first called, where I could tell the owner was too startled to talk to me, then emailed so she would have time to think out a reply or an excuse. I asked the owner, why she had betrayed the confidentiality, what she said (the employee hinted at things I never said) and for compelling reasons only to me, when he was told. Although I would've like the answers, if she felt so uncomfortable with the situation that she didn't want to address the issues, I would have accepted that along with an apology, but I DON'T like simply being ignored as if my concerns don't even merit the courtesy of a reply. She would not answer and her actions makes me think, that if one had a problem with an employee at this agency, not only would one's complaint might not remain confidential as one would be promised, but one may wonder if her modus operandi in handling problems, was to just ignore them, hoping it would go away? Had she at least responded in ANY fashion to address my concerns, I would not have written either this review or have gone to the CEO of the firm who DID take interest in my concerns and although would not intercede in this matter directly, would at least counsel the owner on how to manage matters of confidentiality and hopefully to be more pro active in responding to others (I hope this is incorporated in their system wide training.) I AM impressed with the leadership of this company and WILL tell people to go to one of the other independently owned centers, and in this area, the one in Inglewood is close by ( you are allowed to use an agency NOT in your territory, as long as you fill out certain paperwork.)
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3 comments
Guest

I would definitely take this post and notify unhappyfranchisee.com about your complaint, as there is a host of problems that this company causes individuals that impact the personal lives of so many that don't go reported. Most people don't know where to turn.

In California, the company would have had their license revoked for this complaint had it gone to the proper division within the franchise licensing dept for franchises.

Most aren't aware that they ARE NOT at the mercy of the company. There are many rogue healthcare providers out there...do your homework

Guest

I can tell you some things about your complaint and why it probably happened and how it will happen again and again throughout the company. The people who buy these franchises are NOT FROM THE HEALTHCARE FIELD!

They are not familiar with what it's like to provide care to someone, medications, anything regarding the difficulties of caring for someone with alzheimers, hospice, (children?), etc. They are NOT familiar with the laws of healthcare as they do not receive the training required by an RN, or even a simple healthcare worker. Unbelievable huh? So look at the OWNER and ask...do you have a healthcare background?

What did you do there? Why do you hire the people you do? If you don't have a healthcare background, then why do you believe you can take care of my parent or child, with.....? How do you keep my records secure?

Who has access to my family's information and if you have a question about it, ask why certain people do have access to your information. The franchisees are pressured to make money FAST and are penalized HEAVILY for not bringing in royalties to the company after 1 month in business!!! This is the one company I've heard of out there that does that, so the franchisees are really given no choice but to do what they have to do to get their money. DO YOUR HOMEWORK...FIND THE OFFICES WITH THE BACKGROUNDS AND INTEGRITY....CHECK OUT THE CORP.

OFFICE EXECUTIVE TURNOVER RATES AND KEEP YOUR MONEY OUT OF THE EXECUTIVE'S POCKETBOOKS THAT ARE BUYING THESE FRANCHISES...There is the best advice I can give you. :eek

Guest

Hi, my name is Erin Ramczyk and I am a marketing manager with BrightStar Care's Corporate office. Thank you for your feedback!

We came across your comments regarding our Torrance, CA location and wanted to reach out immediately, as providing the highest level of service for our clients and employees is important to us and we take it very seriously.

Although your post was made a few months ago, we wanted to reach out to verify that this was resolved and see if there is anything more we can do to help. Please do not hesitate to contact me directly at eramczyk@***.com.

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Eva H Akb
map-marker San Jose, California

Owner breached confidence and did not respond to inquiries

This is an agency that provides health care both in the home and out for the elderly and children. I am not a client of this company so can not rate the care they provide but rather to warn how ONE individual franchise's lack of response to a minor problem, may show THAT particular agency's general inability to handle a major one. I am not criticizing the company in general and at the end of this review, have a suggestion for those potential clients near this location, who would like to try this company. I went to the owner, Ms. Theeuwes about a complaint with an employee. Because I was not a client and it was of a rather personal nature she was unable to help but assured me this would remain confidential. It did not, and there were severe repercussions with the said employee threatening me. I then, first called, where I could tell the owner was too startled to talk to me, then emailed so she would have time to think out a reply or an excuse. I asked the owner, why she had betrayed the confidentiality, what she said (the employee hinted at things I never said) and for compelling reasons only to me, when he was told. Although I would've like the answers, if she felt so uncomfortable with the situation that she didn't want to address the issues, I would have accepted that along with an apology, but I DON'T like simply being ignored as if my concerns don't even merit the courtesy of a reply. She would not answer and her actions makes me think, that if one had a problem with an employee at this agency, not only would one's complaint might not remain confidential as one would be promised, but one may wonder if her modus operandi in handling problems, was to just ignore them, hoping it would go away? Had she at least responded in ANY fashion to address my concerns, I would not have written either this review or have gone to the CEO of the firm who DID take interest in my concerns and although would not intercede in this matter directly, would at least counsel the owner on how to manage matters of confidentiality and hopefully to be more pro active in responding to others (I hope this is incorporated in their system wide training.) I AM impressed with the leadership of this company and WILL tell people to go to one of the other independently owned centers, and in this area, the one in Inglewood is close by ( you are allowed to use an agency NOT in your territory, as long as you fill out certain paperwork.)
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6 comments
Guest

By the way, it's listed in San Jose but it was the one in Torrance

Guest

Don't understand what EITHER comment has to do with my report. BTW, the former owner Ms.

Theeuwes sold the agency (hopefully my report may have had something to do with it as she clearly doesn't know how to run a business) to a new owner, so one can try the agency if they wish.

Guest

Every agency has something that may happen even though they try to be perfect. You as all needs to remember their is nobody that is is perfect.

If we apologize when it happens and going forward learn that I'd the best way. Some laws should lighten up what did we do years ago. Good people helped each other even if they did not know ow you.

What happened to this? Too many laws make people nervous and they do not want to reach out even in an accident the good Samaritan that could have tried to save a life human error does happen.

Guest

MYOB you skank. :(

Guest
reply icon Replying to comment of Guest-742167

If you are employed by this company, than it shows the caliber of their employee.

Eva H Akb

I don't know why this says San Jose it is the TORRANCE franchise, I posted two reviews, can't remove the incorrect one.

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